I had been a Sprint customer for almost 4 years now and recently I decided that I wanted to buy an iphone because its simply better and easier to use then and PDA or cellphone Sprint offers. So before I bought the iphone I called Sprint to see 1. How long I had left on my contract and 2. To see if I can avoid the early termination fee. After talking to a customer service representative I found out that I had only 2 months left on my Sprint contract and the best part was that I could add a new line to the existing contract to avoid a termination fee and transfer out the old number to AT&T. This was great news right!? No so much… I called Sprint the next day after transferring over the number and they said a new number means a new contract so im sorry sir you’re going to have to pay the $150 early termination fee. As you can imagine I was pretty upset about this so what am I to do? How about email the shit out of the Sprint employees until I get a response I am happy with? Sounds good to me and thats exactly what I have begun and will keep doing.

Here is my first email to Steve Nielson, Sprint Chief Service Officer:

I had Sprint service for years now and for the most part it was ok. With the recent introduction of the iphone and me being a tech guru myself it only made sense to have it.

I called Sprint to find out two things before purchasing the iphone, 1. How long I had left on my existing contract and 2. To see if I can avoid the termination fee with the addition of another line to the existing contract so that I can still pay Sprint for the remaining months left. After speaking to a representative I found out I only had 2 months left on the contract and that I can indeed add a new line to the existing contract and transfer out the old number on it. This to me was great news and I was happy to find out that even if I am switching providers that Sprint at least would honor my contract and let me finish it out with the addition of another line. I specifically asked the representative if I should add the number before or after the transfer and he said after so that is what I did.

I bought the iphone, activated it and transferred the number. The next day I called Sprint to add the number and low and behold I can’t. Sprint won’t honor my contract or give me any kind of break. Being a customer for so long and having 3 other lines tied to that account I am very upset with this matter. This was in no way my fault. I called in specifically to find out what the rules are so this didn’t happen and now its happening.

I would like this matter addressed by a manager and someone higher if needed. I can be reached at (760) 272-5094.

Thank You,
Marko Nikolic

We’ll see what they come back with and I’ll keep you posted. Also on a side note the Iphone is amazing.

Update:

Here is what they came back with:

Dear Marko Nikolic,

Thank you for contacting Sprint. I shall be happy to assist you today with your line without contract problem.

Apology:
———

Please accept my sincere apology for the inconvenience the Sprint customer care misinformation has caused you.

With 2 year contract:
———————-

I am sorry to inform you that you can only add another line in your account with a new 2 year contract. Sprint does not have any such plan or option to add a new line of service with your old contract remaining days.

Early termination fee:
————————

I have checked your account and found that canceling your line ending 5094 , you shall be charged early termination fee. Please email me after your new bill is posted. I shall be able to credit you the early termination fee as you have been misinformed.

It has been my pleasure working with you to resolve your issue.  If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing Sprint as your wireless service provider. We value your business and your loyalty. Take care, and have a great day!

Best Regards,

Omar F.
E-Care
Sprint together with Nextel
“Where our customers come first!”

 So Sprint came through after all!  Thanks Sprint!

 

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